Wireless email communications system providing device capability set update features and related methods

ABSTRACT

plurality of mobile wireless communications devices each having a subscriber account associated therewith including a respective personal identification number (PIN) and a device identification (ID). Each device ID may have associated therewith a device capability set from among a plurality of device capability sets. The system may further include at least one electronic mail (email) server including a database of subscriber accounts and for sending emails to and receiving emails from the mobile wireless communications devices based upon the PINs and device IDs. The at least one email server may compare a given PIN and device ID, based upon a communication from a given mobile wireless device, with a corresponding PIN and device ID for the corresponding subscriber account in the database, and update a corresponding device capability set for the corresponding subscriber account based upon a discrepancy.

FIELD OF THE INVENTION

The present invention relates to the field of communications systems,and, more particularly, to wireless electronic mail (email)communications systems and related methods.

BACKGROUND OF THE INVENTION

Electronic mail (email) has become an integral part of business andpersonal communications. As such, many users have multiple emailaccounts for work and home use. Moreover, with the increasedavailability of mobile cellular and wireless local area network (LAN)devices that can send and receive emails, many users wirelessly accessemails stored in source mailboxes of different email storage servers(e.g., corporate email storage server, Yahoo, Hotmail, AOL, etc.).

Yet, email distribution and synchronization across multiple mailboxesand over wireless networks can be quite challenging, particularly whenthis is done on a large scale for numerous users. For example, differentemail accounts may be configured differently and with non-uniform accesscriteria. That is, different user devices will have differentcapabilities such as the ability to display images, receive fileattachments, etc. Moreover, different devices may access the emailsystem through different interfaces (e.g., HTML, WML, etc.). Further,individual user accounts may have different services or featuresenabled. Accordingly, it may become difficult to maintain serviceaccount information when certain events occur, such as a user switchingto a different mobile wireless communications device or when a serviceprovider updates service platforms.

Various attempts have been made in the prior art to modify mobiletelephone subscriber services. Once such example is disclosed in U.S.Pat. No. 6,449,479 to Sanchez. This patent is directed to an apparatusfor changing a mobile subscriber's feature profile in atelecommunications network. The apparatus includes a Home LocationRegister (HLR) with a memory for storing the feature profile, whichincludes one or more service features, such as call waiting, callblocking, etc. The apparatus also includes a node that communicateselectronically with the HLR. The node recognizes a subscriber featureprofile change request, validates the request, determines whether thesubscriber is currently using the mobile phone to which the profile isassigned, and prevents changes in the profile except for changesspecifically requested by the subscriber if the subscriber is not usingthe mobile phone to which the profile is assigned.

While such systems may be helpful for allowing users to update basicphone service features, a user typically does not have the knowledge orthe access required to make changes to information such asdevice/subscriber identifications (IDs), personal identification numbers(PINs), and device capability settings in wireless email serviceaccounts. As a result, the user typically has to contact a wirelessnetwork provider's customer service when switching devices or whensystem upgrades are made that effect the user's ability to send andreceive emails. Not only is this an inconvenience for users, but theincreased man hours needed staff a service center to handle large callvolumes can be expensive for the network provider as well.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is schematic block diagram of a wireless communications system inaccordance with the present invention.

FIGS. 2 and 3 are flow charts of wireless communications methods inaccordance with the present invention.

FIG. 4 is schematic block diagram of an alternate embodiment of awireless communications system in accordance with the present invention.

FIGS. 5 and 6 are flow charts of alternative embodiments of wirelesscommunications methods in accordance with the present invention.

FIG. 7 is a schematic block diagram illustrating an unreconciled userservice account.

FIGS. 8-18 are flow diagrams illustrating logic paths for updating theuser service accounts of FIG. 7.

FIG. 19 is another schematic block diagram illustrating unreconcileduser service accounts.

FIGS. 20 and 21 are tabular views of user accounts illustrating variousunreconciled information therein.

FIG. 22 is a schematic block diagram illustrating exemplary componentsof a mobile wireless communications device for use with the presentinvention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

The present description is made with reference to the accompanyingdrawings, in which preferred embodiments are shown. However, manydifferent embodiments may be used, and thus the description should notbe construed as limited to the embodiments set forth herein. Rather,these embodiments are provided so that this disclosure will be thoroughand complete. Like numbers refer to like elements throughout, and primeand multiple prime notation are used to indicate similar elements inalternative embodiments.

Generally speaking, a wireless communications system is disclosed hereinwhich may include a plurality of mobile wireless communications deviceseach having a subscriber account associated therewith including arespective personal identification number (PIN) and a deviceidentification (ID). Furthermore, each device ID may have associatedtherewith a device capability set from among a plurality of devicecapability sets, where the device capability sets may include featuressupported by particular devices, for example. The system may furtherinclude at least one electronic mail (email) server including a databaseof subscriber accounts and for sending emails to and receiving emailsfrom the mobile wireless communications devices based upon the PINs anddevice IDs. The at least one email server may compare a given PIN anddevice ID, based upon a communication from a given mobile wirelessdevice, with a corresponding PIN and device ID for the correspondingsubscriber account in the database, and update a corresponding devicecapability set for the corresponding subscriber account based upon adiscrepancy.

More particularly, the device capability sets may include at least oneof an image display capability, a file attachment handling capability,and a communications interface capability. The discrepancy may be adifference between the device ID associated with the communication fromthe given mobile wireless device and the device ID in the correspondingsubscriber account. Also, the at least one email server may prompt thegiven mobile wireless communications device to provide thecommunication.

By way of example, the device IDs may be International Mobile StationEquipment Identities (IMEIs). Additionally, the at least one emailserver may interface with the given wireless communications device via aHypertext Markup Language (HTML) interface and/or a Wireless MarkupLanguage (WML) interface.

The wireless communications system may further include at least onewireless communications network for establishing wireless communicationslinks with the mobile wireless communications devices. Moreover, the atleast one email server may send emails to and receive emails from themobile wireless communications devices via the at least one wirelesscommunications network.

A wireless communications method aspect may include establishingrespective subscriber accounts for a plurality of mobile wirelesscommunications devices. Each subscriber account may include a respectivepersonal identification number (PIN) and a device identification (ID),and each device ID may have associated therewith a device capability setfrom among a plurality of device capability sets. The method may furtherinclude sending emails to and receiving emails from the mobile wirelesscommunications devices based upon the PINS and device IDs. The methodmay also include comparing a given PIN and device ID, based upon acommunication from a given mobile wireless device, with a correspondingPIN and device ID for the corresponding subscriber account, and updatinga corresponding device capability set for the corresponding subscriberaccount based upon a discrepancy.

Referring initially to FIG. 1, a wireless communications system 30illustratively includes a plurality of mobile wireless communicationsdevices 31 a-31 n each having a subscriber account associated therewith.More particularly, the subscriber accounts include a respective personalidentification number (PIN) and a unique identification (UID). In thecase of a Global System for Mobile communication (GSM) based system, theunique identifiers may be International Mobile Subscriber Identities(IMSIs) and/or International Mobile Station Equipment Identities(IMEIs), for example, as will be appreciated by those skilled in theart. Of course, other unique identifiers may also be included indifferent systems and/or implementations. The service accounts may alsohave associated therewith user integrations or settings (email filters,archiving/deleting parameters, etc.), as well as the capabilities of theparticular device associated with the account, as will be discussedfurther below.

The system 30 further illustratively includes a wireless communicationsnetwork 32 for establishing wireless communications links with themobile wireless communications devices. By way of example, the wirelesscommunications network 32 may be a cellular communications networkand/or a local/wide area network.

One or more email servers 33 are used for sending emails to andreceiving emails from the mobile wireless communications devices 31 a-31n. More particularly, the email server 33 may aggregate emails from oneor more user email accounts (e.g., Gmail, Hotmail, AOL, etc.) and sendthe email messages to the user, as well as distribute emails generatedon the mobile wireless communications devices 31 a-31 n to designatedaddressees via the World Wide Web, as will be appreciated by thoseskilled in the art.

The email server 33 illustratively includes a controller 34 and asubscriber account database 35. It should be noted that while thesecomponents are shown as being in a same email server, it will beappreciated that the control and database functions may in fact bedistributed across multiple servers or computing devices in someembodiments, particularly in large scale network implementations.

The subscriber account database 35 is where subscriber accountinformation is stored. By way of example, each account may include thePINS, IMSIs, and IMEIs associated with the given subscriber/device, aswell as a Subscriber Identity Module (SIM) identifier associated withthe given device, the particular wireless network (i.e., carrier) andservices a subscriber uses, user settings (e.g., filters, notificationpreferences, etc.), and account status information (e.g., active,suspended, etc.).

Knowing the given device, carrier, and services a user has allows thecontroller 34 to determine a device capability set that the given devicecan support. For example, some mobile wireless communications deviceshave enhanced processing, display, and memory capabilities and cantherefore upload and view images, videos, attachments, etc., while oldermodel devices may not support such features. Moreover, even if a givendevice can support certain features, these features may not be permittedunder the subscriber's service plan with the carrier. Thus, thecontroller 34 may cooperate with the database 35 to determine and keeptrack of the respective device capability sets respectively associatedwith the mobile wireless communications devices 31 a-31 n based uponknowledge of the various device types and carrier systems that the emailserver 33 is operating with, as will be appreciated by those skilled inthe art.

The controller 34 uses the PINs and unique IDs (e.g., IMEIs and/orIMSIs) to associate emails with respective mobile wirelesscommunications devices 31 a-31 n. In particular, when a given deviceattempts to access the email server 33, it communicates a request to theserver. Depending upon the type of interface used between the givendevice and the server 33, the request may already include the PIN andunique ID (e.g., IMEI) of the requesting device. For example, with aWireless Markup Language (WML) interface, this information may beautomatically embedded in the request. With other interfaces, such as aHypertext Markup Language (HTML) interface, the server 33 may berequired to prompt the given device for such information, as will bediscussed further below.

As noted above, there are circumstances when the PIN/unique ID stored ina subscriber account do not match the PIN/unique ID provided by a givendevice. For example, if a user upgrades to a new device and switches hisSIM card from an old device to the new one, the PIN/ID informationprovided by the device to the email sever 33 will not match theinformation stored in the subscriber's account (i.e., the given deviceID (IMEI) provided by the device will not match the device ID in theaccount). As a result, the email server 33 may otherwise fail tocomplete an email request from the given device until the accountinformation is reconciled/updated, which ordinarily would require thesubscriber to call customer service, and a representative would manuallyupdate the account information.

Another circumstance in which the given PIN/ID provided by a givendevice may not match the information stored in the user account is whenthe carrier or email server 33 administrator updates the platform orsoftware of the server. In particular, when the email serveradministrator rolls out new versions of the server platform, customeraccounts may need to be migrated to the new platform. For a variety ofreasons, it is possible that during the migration certain accountinformation (IDs, settings, etc.) is not readily available or cannot bemoved to the new accounts on the new platforms. In such case, theaccounts may have nulls or placeholders for certain IDs, settings, etc.,which do not match the actual PIN/IDs provided by the given device.

Accordingly, the controller 34 advantageously compares a given PIN andunique ID, based upon a communication from a given mobile wirelessdevice 31, with a corresponding PIN and unique ID for the correspondingsubscriber account in the database 35, and updates the correspondingsubscriber account based upon a discrepancy. More particularly, thediscrepancy may be a difference between the unique ID (e.g., IMEI and/orIMSI) associated with the communication from the given mobile wirelessdevice 31 and the unique ID in the corresponding subscriber account. Asnoted above, the given PIN/ID may be included in the communication(i.e., request) from the given mobile wireless device 31, or the server33 may prompt the given device for this information upon receiving arequest (and the given device provides the information in a follow upcommunications). As such, the email server 33 may thereforeautomatically detect when account discrepancies occur and update theaccount accordingly with the need for subscriber and/or customer serviceintervention.

Turning now additionally to FIGS. 2 and 3, a wireless communicationsmethod aspect illustratively begins at Block 50 with establishing arespective subscriber account for a plurality of mobile wirelesscommunications devices 31 a-31 n, at Block 51. As discussed furtherabove, each subscriber accounting includes a respective PIN, uniqueID(s), etc. Further, emails are sent to and received from the mobilewireless communications devices 31 a-31 n based upon the PINs and uniqueIDs, at Block 52. The method further includes comparing a given PIN andunique ID, based upon a communication from a given mobile wirelessdevice, with a corresponding PIN and unique ID for the correspondingsubscriber account, and updating the corresponding subscriber accountbased upon a discrepancy, at Blocks 53-54, as discussed above, thusconcluding the illustrated method (Block 55).

As noted above, for some interfaces (e.g., HTML), it may be necessaryfor the email server 33 to prompt the given mobile wirelesscommunications device 31 to provide the given PIN/unique ID via a followup communication to the original request (Block 56′). More particularly,the discrepancy may be a difference between the unique ID (e.g., IMEIand/or IMSI) associated with the communication from the given mobilewireless device 31 and the unique ID in the corresponding subscriberaccount, at Block 53′.

Referring now additionally to FIGS. 4 through 6, the email server 33′may not only update the unique IDs (e.g., IMEI, IMSI) associated with agiven account, it may also update the device characteristic set for theaccount. This could be done, for example, when it is detected that asubscriber is using a new device which has enhanced display, processing,memory, or communication capabilities. Of course, if a user switches toa device with lesser capabilities than a prior device, the devicecharacteristic set may also be downgraded accordingly.

In particular, the email server 33′ compares a given PIN and device ID(e.g., IMEI), based upon a communication from a given mobile wirelessdevice, with a corresponding PIN and device ID for the correspondingsubscriber account in the database, as discussed above, and updates acorresponding device capability set for the corresponding subscriberaccount based upon a discrepancy (Blocks 57″-58″). Again, the devicecapability set may include capabilities such as image displaycapabilities, file attachment handling capabilities, communicationsinterface type/capability, etc. (Block 58′″).

A set of scenarios centered around migration to an email system platformBIS from a prior platform BWC will now be described. In the followingscenarios, a subscriber/user is unable to associate his device PIN (e.g.IMEI), as recorded in an account maintained by a provisioning system PRV(which conceptually corresponds to the above-noted subscriber accountdatabase 33), with the BIS account that he is being logged into via acarrier ID (e.g., an IMSI) via an HTML or WML user interface.

Referring to FIG. 7, when the migration occurs an initial subscriberaccount A is created for the BIS system. However, for reasons which willbe described further below, in some situations the data being populatedin the new account may be incomplete, i.e., the PIN is not properlyassociated with a carrier subscriber ID (IMSI), etc. In these scenarios,the user's PIN may therefore be “held hostage” by the prior PRV account(i.e., BIS account A), which has a carrier ID A. In some scenarios thePRV account belongs to the user and may include integrations (i.e.,user-defined preferences, available services, etc.) that the user wishesto retain.

The effects of the above-described discrepancies will depend upon theparticular scenario. More particularly, in a scenario where the PINcannot be set, the user may be unable to login. In any scenario where a“wrong” PIN is set, the user will be unable to control the email beingsent to his device. Further, in a scenario where a PIN is being heldhostage, the integrations in that account will continue to send email tothe PIN, which might be acceptable if the other account (BIS account B)also belongs to the user, and the user is still interested is thoseintegrated sources, but if not, then the result will likely requireuser/customer service intervention to correct.

Various logic and user interface (UI) changes may be made to the HTMLand WAP proxies to help users self-service themselves in reclaimingtheir PINs and/or integrations. Some of these changes may be made in thecarrier login code. This code will detect the scenarios where a user'sPIN cannot be set because it is already associated with another account.In a case where PRV gives the “wrong” PIN and this is not detectable,then the problem may be addressed when the user uses a change handheldfeature. Part of the reclaiming logic may require user input for theuser to prove that the PIN belongs to him. Furthermore, there may alsobe integrations for which the user may need to provide “proof” ofownership.

The potential changes to the login process will now be discussed,including detection, UI flow, and resolution. FIG. 7 illustrates ageneral situation where a PIN is detected as being held hostage. Whenthe user enters the HTML or WML site an ID, injected by the carriergateway, is passed in. The ID can be used to lookup the account, or ifthe account does not exist can be used to create a new one. A PIN isassociated with that account by correlating the ID to an IMSI via thecarrier Application Program Interface (API), and then correlating theIMSI to a PIN via PRV. If the PIN is already associated with anotheraccount then a failure to set up the PIN will occur and the PIN hostagesituation is detected.

Referring now to FIGS. 8 through 18, these flow diagrams illustrate theseamless login and account creation logic, and how the various scenariosare dealt with. Table 1, below describes conventions used in theflowcharts.

TABLE 1 Account The account identified by the external ID/ MobileStation International ISDN Number (MSISDN) passed in the request header.Hostage The account that is associated with the PIN that Account hasbeen determined to belong to another account. PIN A Pin is determined tobe free if it is NOT Free? associated with any other account other thanthe desired account to be associated with. Prompt Describes requireduser input.

FIGS. 8 and 9 illustrate typical login flows with one branch, B,detecting a hostage pin situation and another branch, A, detectingeither a lack of a PRV PIN (PRV.PIN) or an invalid PRV.PIN. A typicallogin flow will resolve the correct PIN for the user, make sure it isfree, create the account if it does not exist, and prompt the user ifthe PIN is changed. For the WML login case 90, the PIN is retrieved fromthe WML request, and for the HTML login case 80 it is retrieved fromPRV. However, the PRV data may not always have the correct IMSI to PINmapping for the user, so it is therefore desirable to prompt the userfor confirmation.

In the case where the PRV.PIN does not exist but the account does existwith a PIN, it may be assumed that the current account PIN is correctand the user is logged in. The path B is entered when the retrieved PINis not associated with the user's account and the user's account alreadyhas a PIN associated therewith. In such case, a decision is made as towhether the user desires to change pins.

FIG. 10 illustrates the logic for when PRV has no associated PIN for theuser/IMSI. This occurs in the HTML case. When this flow executes it isknown that the PRV.PIN does not exist, and if the account exists it hasno PIN. If the PIN entered is being held hostage, then the logic returnsto path B. Otherwise, a new account is created if it does not exist andthe PIN is set, at 100.

FIG. 11 illustrates the logic for when the PIN is determined, and it isdetermined that the PIN is being held hostage by another account, at110. The PIN is determined either by looking it up in PRV, harvesting itfrom WML, or from a validated user input. If the user has an accountwith a PIN and mailbox, then the PIN is taken from the hostage accountto avoid merging integrations from both accounts. The user is only ableto reclaim the hostage account if this account has a fake ID, a hostedmailbox, and the user can enter the mailbox address of the account. Ifthese conditions are met then the ID and MSISDN are copied to thehostage account. If another account has already been created for theuser, then the other account is preferably deleted first.

If a user does not claim to have a mailbox or fails to prove ownershipof it, then a new account may be created if it does not already exist.The PIN is taken from the hostage account, which is disabled. Whileprompting for the User ID, the UI may advantageously allow the user togo back and respond differently to having a mailbox already.

The logic flow for HTML for the scenarios noted above will now bedescribed. The WML case only varies from the following scenarios in theway in which the PIN is retrieved, as noted above. In the first scenario(FIG. 12), the user's account is migrated to BIS with a fake ID. Whenthe user logs in, PRV reports the correct PIN for the user, which ofcourse is being held hostage by the fake account, along with hismailbox, at 120.

A second scenario, illustrated in FIG. 13, is essentially the same asscenario 1, except that the user's account has an old PIN. The logicflow therefore remains the same, except that the user is asked if hewishes to change the PIN, at 130. A third scenario is also similar toscenario 1, with the exception that the account holding the user's PINdoes not include the user's integrations. As such, the user would eitheranswer no to having a mailbox, or fail to enter the BWC UserIDassociated with the account, at 140.

Referring to FIG. 15, for the WML case, it is possible that the user isusing a different device than the one on record. It may be assumed thatthe device the user is currently using is the one specified in the WMLrequest, and pre-populate the PIN/IMEI based thereon. When a user entersthe PIN/IMEI, the same hostage PIN detection logic applied during loginmay be applied, at 150. Of course, it is simplified in this case sinceit is known that the account exists and it has a PIN.

The UI is now described with reference to FIGS. 16 through 18. For HTML,when both the PRV and the user's account have no PIN, then the user isasked for a PIN/IMEI. If the PIN/IMEI entered by the user is valid butis being held hostage by a faked account with a hosted mailbox, at 160,then the logic jumps to UI logic flow B (at 170). That is, UI logic flowB is entered when: (1) a PIN is proven to belong to a user; (2) the pinis being held hostage by a faked account; and (3) the user's currentaccount (if it exists) has no mail sources.

A third UI logic flow C is entered when the PRV PIN is free and the userdoes not have an account with a PIN, at 180. The idea here is that PRVmay not necessarily be trustworthy, and it will be verified with theuser that this is his PIN. If it is not his PIN, then the user isprompted to enter a PIN, at which point the logic flow is similar tologic flow A. The logic flow for a new handheld would be the same as forUI logic flow A.

Some exemplary action handlers for implementing the above-noted logicflows are now provided. The following action handlers are written inJava script, and the first action handler (Action Handler 1) is for aseamless sign on scenario. It should be noted that in the followingaction handlers “context” refers to an object that contains a user'ssession state information (e.g., an account data). “Proxystate” is anobject stored in the context which pertains to a transient workflowstate. For example, this may include data that is used for a processsuch as a login or a configuration wizard.

Action Handler 1 Input: pin (will be != null in wml scenario)Pseudocode: If (isBdaEnabled) { If (pin == null) { Get imsi from[carrier]; prvPin = Get pin from prv; if (prvPin == null) { try {Account acct = context.authenticate( ); if (acct.pin == null) { Forwardto prompt pin/imei handler; } Else { Forward to mailboxes screen (useris logged in) } } Catch (authenticationexception) { Forward to promptpin/imei handler; } } Proxystate.setPrvPin(prvPin);Proxystate.setDevicePin(prvPin); } Else { Pin = decrypt(pin);Proxystate.setPrvPin(null); Proxystate.setDevicePin(pin); } Forward topincheckhandler( ); }Instead of going to PRV to get the PIN, in some scenarios the PIN issimply retrieved from the proxy state because it will have been setpreviously by the login handler.

A second action handler (Action Handler 2) validates the PIN/IMEIentered by the user.

Action Handler 2 Input: pin, imei Pseudocode: If (pin == null || imei ==null) { Show pin/imie screen; } Else { If (pin/imei are valid) { Forwardto PinCheckHandler; } Else { Show pin/imei screen w/ error msg; } }

A third action handler (Action Handler 3) code checks if the user's PINhas been taken hostage by another account, or if the user's PIN needs tobe changed.

Action Handler 3 Input: none Pseudocode: pin = proxystate.getDevicePin(); prvPin = proxystate.getPrvPin( ); If (pin is free?) { If (pin ==prvPin) { // html scenario Try { Account acct = context.authenticate( );If (acct.pin == null) { Forward to prvpinhandler; } Else if (acct.pin ==pin) { Forward to mailboxes screen (user is logged in) } Else { Showchange pin prompt; } } Catch (AuthenticationException) { Forward toprvpinhandler; } } Else { Try { Account acct = context.authenticate( );If (acct.pin != pin) { Acct.pin = pin; Forward to mailboxes screen (useris logged in) } Else { Show change pin prompt; } } Catch(AuthenticationException) { Forward to CarrierAcctHandler; } } } Else {Try { Account acct = context.authenticate( ); If (acct.pin == null) {Forward to hostage acct handler; } Else { Forward to change pin handler;} } Catch (authenticationException) { Forward to hostage acct handler; }}

A fourth action handler (Action Handler 4) code is used in both the HTMLand WML scenarios.

Action Handler 4 Input: none Pseudocode: If (context.isAuthenticate( )&& acct has mailbox(es)) { Steal pin from hostage; Disable hostage acct;forward to mainmenu mailboxes (user is logged in) } Else { If (hostageacct is fake && has hosted mailbox) { Forward toreclaimhostageaccthandler; } Else { If (acct does not exist) { Createacct; } Steal pin from hostage acct; Disable hostage acct;Context.authenticate( ); Forward to mainmenu mailboxes (user is loggedin) } }

A fifth action handler (Action Handler 5) code is a continuation of thehostage account handler logic, prompting the user for informationproving they can reclaim the hostage account.

Action Handler 5 Input: prompt, bwcUserId Pseudocode: If (bwcUserId isnull) { If (prompt is null) { Show prompt screen; } Else { If (prompt isyes) { Show prompt for BWC User ID screen; } Else { If (acct does notexist) { Create acct; } Steal pin from hostage acct; Disable hostageacct; Context.authenticate( ); Forward to mainmenu mailboxes screen(user is logged in); } } } Else { If (bwcUserId matches hosted mailbox){ If (acct exists) { deleteMailboxAccount( ); } Assign externalId andMSISDN to hostage acct; Context.authenticate( ); Forward to mainmenu(user becomes logged in); } Else { Show prompt for bwcUserID screen (w/err msg); } }

A sixth action handler (Action Handler 6) handles the situation where anaccount needs to be created or updated with a PIN provided by PRV. Thisis used only in the HTML scenario. It is used for new account creationin the HTML scenario.

Action Handler 6 Input: prompt Pseudocode: If (prompt == null) { Showverify_PIN screen; } Else { If (prompt is yes) { If(context.isAuthenticated) { Acct.pin = pin; } Else { Forward toCarrierAccountHandler; } } Else { Show pin_imei_validate screen; } }

Another potential issue involved in the above noted email serviceplatform migration is that there may be some accounts to which theexternal ID cannot be resolved. To correlate the account to an externalID, the PIN of the BWC account may be used to find the IMSI in PRV. TheIMSI may then be used to find the External ID from the carrier, as shownin FIG. 19.

In one use case, when the ExternalID could not be correlated, atemporary or fake ID was generated. In particular, two types of fake IDswere generated. If the PIN had no IMSI in PRV, then an ID was generatedwith a pattern “PRV9999!”. Otherwise, if the carrier IMSI did not existthen an ID was generated with the pattern “[Carrier]9999!”. The reasonthis was done was to ensure there was at least a temporary account inBIS so that the user would continue to get his email delivered to hisdevice.

A new BIS account is created for a user without a PIN (FIG. 21), becausehis PIN is associated with another prior account which has faked IDs(FIG. 20). However, the result of this condition prevents the user fromlogging in and being able to manage his integrated sources, as theintegrations are still associated with the prior account.

Accordingly, during a first use case scenario there was no IMSI in PRVrelated to a BWC account PIN, so the account was created with a fake ID.At some point later the BWC account PIN in PRV was re-associated with anIMSI, perhaps because of a device registration. Next a user logged inwith an ExternalID not related to any account in BIS, and the accountcreation logic was invoked. The IMSI was looked up from the carrier viathe ExternalID. The IMSI was then used to lookup the PIN in PRV. Theaccount was then created, but the PIN could not be set because itbelonged to the faked account.

One potential approach for addressing this scenario is that when theuser enters the system and this scenario is detected, then the user is“authenticated”. If authentication is successful the account is updatedwith the proper ExternalID and MSISDN, for example. Authenticating theuser will include validating the PIN/IMEI of the device and thenprompting the user for their BWC user ID. As noted above, in the WMLcase the PIN/IMEI can be harvested from the request. However, for HTMLthe user may need to be prompted to enter his IMEI. Once the account hasbeen re-possessed, the prior PIN-less account, if it exists, can bedeleted.

A second use case scenario is when a new BIS account is created for auser with an old PIN. The user's current PIN is associated with anotheraccount which has a faked ID and the user's integrations. One potentialapproach for addressing this scenario is the same as for the first usecase scenario described above, with the addition that PRV is updatedwith the new PIN so that the user is not prompted as to whether theywould like to change to the old PIN each time he accesses the system.

A third use case scenario is when a new BIS account is created for auser without a PIN, because his PIN is associated with another accountwhich has a faked ID. Additionally, the faked account with its PIN hasanother user's integrations. Here again, the same approach may be usedin this use case scenario as for the first use case scenario notedabove. If a user is unable to identify the integrations (i.e., via a BWCuser id), then the user may only own the PIN and not the account. Insuch case, the PIN may simply be moved from the fake account to the newaccount.

One example of a hand-held mobile wireless communications device 1000that may be used in accordance the system 20 is further described in theexample below with reference to FIG. 22. The device 1000 illustrativelyincludes a housing 1200, a keypad 1400 and an output device 1600. Theoutput device shown is a display 1600, which is preferably a fullgraphic LCD. Other types of output devices may alternatively beutilized. A processing device 1800 is contained within the housing 1200and is coupled between the keypad 1400 and the display 1600. Theprocessing device 1800 controls the operation of the display 1600, aswell as the overall operation of the mobile device 1000, in response toactuation of keys on the keypad 1400 by the user.

The housing 1200 may be elongated vertically, or may take on other sizesand shapes (including clamshell housing structures). The keypad mayinclude a mode selection key, or other hardware or software forswitching between text entry and telephony entry.

In addition to the processing device 1800, other parts of the mobiledevice 1000 are shown schematically in FIG. 22. These include acommunications subsystem 1001; a short-range communications subsystem1020; the keypad 1400 and the display 1600, along with otherinput/output devices 1060, 1080, 1100 and 1120; as well as memorydevices 1160, 1180 and various other device subsystems 1201. The mobiledevice 1000 is preferably a two-way RF communications device havingvoice and data communications capabilities. In addition, the mobiledevice 1000 preferably has the capability to communicate with othercomputer systems via the Internet.

Operating system software executed by the processing device 1800 ispreferably stored in a persistent store, such as the flash memory 1160,but may be stored in other types of memory devices, such as a read onlymemory (ROM) or similar storage element. In addition, system software,specific device applications, or parts thereof, may be temporarilyloaded into a volatile store, such as the random access memory (RAM)1180. Communications signals received by the mobile device may also bestored in the RAM 1180.

The processing device 1800, in addition to its operating systemfunctions, enables execution of software applications 1300A-1300N on thedevice 1000. A predetermined set of applications that control basicdevice operations, such as data and voice communications 1300A and1300B, may be installed on the device 1000 during manufacture. Inaddition, a personal information manager (PIM) application may beinstalled during manufacture. The PIM is preferably capable oforganizing and managing data items, such as e-mail, calendar events,voice mails, appointments, and task items. The PIM application is alsopreferably capable of sending and receiving data items via a wirelessnetwork 1401. Preferably, the PIM data items are seamlessly integrated,synchronized and updated via the wireless network 1401 with the deviceuser's corresponding data items stored or associated with a hostcomputer system.

Communication functions, including data and voice communications, areperformed through the communications subsystem 1001, and possiblythrough the short-range communications subsystem. The communicationssubsystem 1001 includes a receiver 1500, a transmitter 1520, and one ormore antennas 1540 and 1560. In addition, the communications subsystem1001 also includes a processing module, such as a digital signalprocessor (DSP) 1580, and local oscillators (LOs) 1601. The specificdesign and implementation of the communications subsystem 1001 isdependent upon the communications network in which the mobile device1000 is intended to operate. For example, a mobile device 1000 mayinclude a communications subsystem 1001 designed to operate with theMobitex™, Data TAC™ or General Packet Radio Service (GPRS) mobile datacommunications networks, and also designed to operate with any of avariety of voice communications networks, such as AMPS, TDMA, CDMA, PCS,GSM, etc. Other types of data and voice networks, both separate andintegrated, may also be utilized with the mobile device 1000.

Network access requirements vary depending upon the type ofcommunication system. For example, in the Mobitex and DataTAC networks,mobile devices are registered on the network using a unique personalidentification number or PIN associated with each device. In GPRSnetworks, however, network access is associated with a subscriber oruser of a device. A GPRS device therefore requires a subscriber identitymodule, commonly referred to as a SIM card, in order to operate on aGPRS network.

When required network registration or activation procedures have beencompleted, the mobile device 1000 may send and receive communicationssignals over the communication network 1401. Signals received from thecommunications network 1401 by the antenna 1540 are routed to thereceiver 1500, which provides for signal amplification, frequency downconversion, filtering, channel selection, etc., and may also provideanalog to digital conversion. Analog-to-digital conversion of thereceived signal allows the DSP 1580 to perform more complexcommunications functions, such as demodulation and decoding. In asimilar manner, signals to be transmitted to the network 1401 areprocessed (e.g. modulated and encoded) by the DSP 1580 and are thenprovided to the transmitter 1520 for digital to analog conversion,frequency up conversion, filtering, amplification and transmission tothe communication network 1401 (or networks) via the antenna 1560.

In addition to processing communications signals, the DSP 1580 providesfor control of the receiver 1500 and the transmitter 1520. For example,gains applied to communications signals in the receiver 1500 andtransmitter 1520 may be adaptively controlled through automatic gaincontrol algorithms implemented in the DSP 1580.

In a data communications mode, a received signal, such as a text messageor web page download, is processed by the communications subsystem 1001and is input to the processing device 1800. The received signal is thenfurther processed by the processing device 1800 for an output to thedisplay 1600, or alternatively to some other auxiliary I/O device 1060.A device user may also compose data items, such as e-mail messages,using the keypad 1400 and/or some other auxiliary I/O device 1060, suchas a touchpad, a rocker switch, a thumb-wheel, or some other type ofinput device. The composed data items may then be transmitted over thecommunications network 1401 via the communications subsystem 1001.

In a voice communications mode, overall operation of the device issubstantially similar to the data communications mode, except thatreceived signals are output to a speaker 1100, and signals fortransmission are generated by a microphone 1120. Alternative voice oraudio I/O subsystems, such as a voice message recording subsystem, mayalso be implemented on the device 1000. In addition, the display 1600may also be utilized in voice communications mode, for example todisplay the identity of a calling party, the duration of a voice call,or other voice call related information.

The short-range communications subsystem enables communication betweenthe mobile device 1000 and other proximate systems or devices, whichneed not necessarily be similar devices. For example, the short-rangecommunications subsystem may include an infrared device and associatedcircuits and components, or a Bluetooth™ communications module toprovide for communication with similarly-enabled systems and devices.

Many modifications and other embodiments will come to the mind of oneskilled in the art having the benefit of the teachings presented in theforegoing descriptions and the associated drawings. Therefore, it isunderstood that various modifications and embodiments are intended to beincluded within the scope of the appended claims.

1-20. (canceled)
 21. A wireless communications system comprising: aplurality of mobile wireless communications devices each having asubscriber account associated therewith including a respective personalidentification number (PIN) and a device identification (ID), eachdevice ID having associated therewith an image display capability setfrom among a plurality of image display capability sets; and at leastone electronic mail (email) server comprising a database of subscriberaccounts and configured to send emails and receive emails from saidmobile wireless communications devices based upon the PINs and deviceIDs; said at least one email server configured to compare a given PINand device ID, based upon a communication from a given mobile wirelesscommunications device, with a corresponding PIN and device ID for thecorresponding subscriber account in said database, and update acorresponding image display capability set for the correspondingsubscriber account based upon a discrepancy.
 22. The wirelesscommunications system of claim 21 wherein the discrepancy comprises adifference between the device ID associated with the communication fromsaid given mobile wireless device and the device ID in the correspondingsubscriber account.
 23. The wireless communications system of claim 21wherein said at least one email server is configured to prompt saidgiven mobile wireless communications device to provide thecommunication.
 24. The wireless communications system of claim 21wherein the device IDs comprise International Mobile Station EquipmentIdentities (IMEIs).
 25. The wireless communications system of claim 21wherein said at least one email server interfaces with said givenwireless communications device via at least one of a Hypertext MarkupLanguage (HTML) interface, and a Wireless Markup Language (WML)interface.
 26. The wireless communications system of claim 21 furthercomprising at least one wireless communications network for establishingwireless communications links with said mobile wireless communicationsdevices; and wherein said at least one email server sends emails to andreceives emails from said mobile wireless communications devices viasaid at least one wireless communications network.
 27. An email serverconfigured to send emails to and receive emails from a plurality ofmobile wireless communications devices, each having a subscriber accountassociated therewith including a respective personal identificationnumber (PIN) and a device identification (ID), based upon the PINs anddevice IDs, each device ID having associated therewith an image displaycapability set from among a plurality of image display capability sets,the email server comprising: a database of subscriber accounts; and acontroller cooperating with said database and configured to compare agiven PIN and device ID, based upon a communication from a given mobilewireless communications device, with a corresponding PIN and device IDfor the corresponding subscriber account in said database, and update acorresponding image display capability set for the correspondingsubscriber account based upon a discrepancy.
 28. The email server ofclaim 27 wherein the discrepancy comprises a difference between thedevice ID associated with the communication from the given mobilewireless device and the device ID in the corresponding subscriberaccount.
 29. The email server of claim 27 wherein said controller isconfigured to prompt the given mobile wireless communications device toprovide the communication.
 30. The email server of claim 27 wherein thedevice IDs comprise International Mobile Station Equipment Identities(IMEIs).
 31. The email server of claim 27 wherein said controllerinterfaces with the given wireless communications device via at leastone of a Hypertext Markup Language (HTML) interface and a WirelessMarkup Language (WML) interface.
 32. A wireless communications systemcomprising: a plurality of mobile wireless communications devices eachhaving a subscriber account associated therewith including a respectivepersonal identification number (PIN) and a device identification (ID),each device ID having associated therewith a file attachment handlingcapability set from among a plurality of file attachment handlingcapability sets; and at least one electronic mail (email) servercomprising a database of subscriber accounts and configured to sendemails and receive emails from said mobile wireless communicationsdevices based upon the PINs and device IDs; said at least one emailserver configured to compare a given PIN and device ID, based upon acommunication from a given mobile wireless communications device, with acorresponding PIN and device ID for the corresponding subscriber accountin said database, and update a corresponding file attachment handlingcapability set for the corresponding subscriber account based upon adiscrepancy.
 33. The wireless communications system of claim 32 whereinthe discrepancy comprises a difference between the device ID associatedwith the communication from said given mobile wireless device and thedevice ID in the corresponding subscriber account.
 34. The wirelesscommunications system of claim 32 wherein said at least one email serveris configured to prompt said given mobile wireless communications deviceto provide the communication.
 35. The wireless communications system ofclaim 32 wherein the device IDs comprise International Mobile StationEquipment Identities (IMEIs).
 36. The wireless communications system ofclaim 32 wherein said at least one email server interfaces with saidgiven wireless communications device via at least one of a HypertextMarkup Language (HTML) interface, and a Wireless Markup Language (WML)interface.
 37. The wireless communications system of claim 32 furthercomprising at least one wireless communications network for establishingwireless communications links with said mobile wireless communicationsdevices; and wherein said at least one email server sends emails to andreceives emails from said mobile wireless communications devices viasaid at least one wireless communications network.
 38. An email serverconfigured to send emails to and receive emails from a plurality ofmobile wireless communications devices, each having a subscriber accountassociated therewith including a respective personal identificationnumber (PIN) and a device identification (ID), based upon the PINs anddevice IDs, each device ID having associated therewith a file attachmenthandling capability set from among a plurality of file attachmenthandling capability sets, the email server comprising: a database ofsubscriber accounts; and a controller cooperating with said database andconfigured to compare a given PIN and device ID, based upon acommunication from a given mobile wireless communications device, with acorresponding PIN and device ID for the corresponding subscriber accountin said database, and update a corresponding file attachment handlingcapability set for the corresponding subscriber account based upon adiscrepancy.
 39. The email server of claim 38 wherein the discrepancycomprises a difference between the device ID associated with thecommunication from the given mobile wireless device and the device ID inthe corresponding subscriber account.
 40. The email server of claim 38wherein said controller is configured to prompt the given mobilewireless communications device to provide the communication.
 41. Theemail server of claim 38 wherein the device IDs comprise InternationalMobile Station Equipment Identities (IMEIs).
 42. The email server ofclaim 38 wherein said controller interfaces with the given wirelesscommunications device via at least one of a Hypertext Markup Language(HTML) interface and a Wireless Markup Language (WML) interface.
 43. Awireless communications system comprising: a plurality of mobilewireless communications devices each having a subscriber accountassociated therewith including a respective personal identificationnumber (PIN) and a device identification (ID), each device ID havingassociated therewith a communications interface capability set fromamong a plurality of communications interface capability sets; and atleast one electronic mail (email) server comprising a database ofsubscriber accounts and configured to send emails and receive emailsfrom said mobile wireless communications devices based upon the PINs anddevice IDs; said at least one email server configured to compare a givenPIN and device ID, based upon a communication from a given mobilewireless communications device, with a corresponding PIN and device IDfor the corresponding subscriber account in said database, and update acorresponding communications interface capability set for thecorresponding subscriber account based upon a discrepancy.
 44. Thewireless communications system of claim 43 wherein the discrepancycomprises a difference between the device ID associated with thecommunication from said given mobile wireless device and the device IDin the corresponding subscriber account.
 45. The wireless communicationssystem of claim 43 wherein said at least one email server is configuredto prompt said given mobile wireless communications device to providethe communication.
 46. The wireless communications system of claim 43wherein the device IDs comprise International Mobile Station EquipmentIdentities (IMEIs).
 47. The wireless communications system of claim 43wherein said at least one email server interfaces with said givenwireless communications device via at least one of a Hypertext MarkupLanguage (HTML) interface, and a Wireless Markup Language (WML)interface.
 48. The wireless communications system of claim 43 furthercomprising at least one wireless communications network for establishingwireless communications links with said mobile wireless communicationsdevices; and wherein said at least one email server sends emails to andreceives emails from said mobile wireless communications devices viasaid at least one wireless communications network.
 49. An email serverconfigured to send emails to and receive emails from a plurality ofmobile wireless communications devices, each having a subscriber accountassociated therewith including a respective personal identificationnumber (PIN) and a device identification (ID), based upon the PINs anddevice IDs, each device ID having associated therewith a communicationsinterface capability set from among a plurality of communicationsinterface capability sets, the email server comprising: a database ofsubscriber accounts; and a controller cooperating with said database andconfigured to compare a given PIN and device ID, based upon acommunication from a given mobile wireless communications device, with acorresponding PIN and device ID for the corresponding subscriber accountin said database, and update a corresponding communications interfacecapability set for the corresponding subscriber account based upon adiscrepancy.
 50. The email server of claim 49 wherein the discrepancycomprises a difference between the device ID associated with thecommunication from the given mobile wireless device and the device ID inthe corresponding subscriber account.
 51. The email server of claim 49wherein said controller is configured to prompt the given mobilewireless communications device to provide the communication.
 52. Theemail server of claim 49 wherein the device IDs comprise InternationalMobile Station Equipment Identities (IMEIs).
 53. The email server ofclaim 49 wherein said controller interfaces with the given wirelesscommunications device via at least one of a Hypertext Markup Language(HTML) interface and a Wireless Markup Language (WML) interface.
 54. Awireless communications system comprising: a plurality of mobilewireless communications devices each having a subscriber accountassociated therewith including a respective personal identificationnumber (PIN) and a device identification (ID), each device ID havingassociated therewith a device capability set from among a plurality ofdevice capability sets; and at least one electronic mail (email) servercomprising a database of subscriber accounts and configured to sendemails and receive emails from said mobile wireless communicationsdevices based upon the PINs and device IDs; said at least one emailserver configured to compare a given PIN and device ID, based upon acommunication from a given mobile wireless communications device, with acorresponding PIN and device ID for the corresponding subscriber accountin said database, and update a corresponding device capability set forthe corresponding subscriber account based upon a discrepancy.
 55. Thewireless communications system of claim 54 wherein the discrepancycomprises a difference between the device ID associated with thecommunication from said given mobile wireless device and the device IDin the corresponding subscriber account.
 56. The wireless communicationssystem of claim 54 wherein said at least one email server is configuredto prompt said given mobile wireless communications device to providethe communication.
 57. The wireless communications system of claim 54wherein the device IDs comprise International Mobile Station EquipmentIdentities (IMEIs).
 58. The wireless communications system of claim 54wherein said at least one email server interfaces with said givenwireless communications device via at least one of a Hypertext MarkupLanguage (HTML) interface, and a Wireless Markup Language (WML)interface.
 59. The wireless communications system of claim 54 furthercomprising at least one wireless communications network for establishingwireless communications links with said mobile wireless communicationsdevices; and wherein said at least one email server sends emails to andreceives emails from said mobile wireless communications devices viasaid at least one wireless communications network.